We have had to learn to be flexible and bend as the world around us defines a new normal in order to continue to achieve business success. As a result, many businesses have altered the way they serve their customers in order to survive. But, as times change, it’s also important to remember the basics.
Here are seven tips to continue enabling business success both now and post-pandemic.
Survey Your Audience and Understand Their Needs
No matter what industry your business serves, your customers and clients’ needs have most likely changed during the pandemic. Talk to them. Ask them what they need and then find a way to fulfill those needs. Keeping a finger on the pulse of our customers will be crucial to continued business success.
Use Social Media to Build a Community Around Your Business
In a world of social distancing, networking through social media is more critical than ever. Many things are changing in the social media world, so if you’re not familiar with some of the more popular platforms, it’s essential to learn them. Social media enables you to be supportive of and supported by your community.
Be Consistent With Your Branding and Social Media Posting
In a virtual world, branding and social media consistency are vital. Customers will do business with people they know, like, and trust. Consistency with colors, logos, and messages over time will gain their confidence and create loyal customers.
Understand You Are Not Going To Appeal To Everyone
Not everyone will be a good fit for your offerings, so concentrate on those who are a good fit. Success will not come if you try to be all things to all people.
Focus on Service and Sales Will Follow
When you genuinely care about your customers and their needs, sales come naturally. Exemplary service builds loyalty, free advertising, and will increase your bottom line.
Concentrate on Hiring and Retaining Great Employees
One good employee is worth ten mediocre ones. So, concentrate on recruiting and retaining one or two excellent employees instead of a handful of non-producers. If you have sub-par employees on your payroll, it’s time to make some changes. Allow them an opportunity to improve, but if they are unable to achieve the goals you set, it’s time to let them go.
Share Your Business Success Tips With Other Businesses
If you’ve found something that works (or something to avoid), share it. Most likely, you’ve learned lessons the hard way. If there is a fledgling business struggling to succeed, share your knowledge with them. Mentoring and assisting others is just the right thing to do.
Bottom Line
When times change the public expects businesses to accommodate a new normal. Business owners must respond. This pandemic will eventually pass, but the world may never be the same. Expect many of the virtual solutions implemented during the pandemic to remain post pandemic. If you haven’t already made some of the necessary changes it’s not too late. Learning new technology and implementing new solutions is just a part of doing business in or out of a global crisis.
The Jasper County Chamber of Commerce is here to help. Contact us for assistance or information on any of your business needs.
